SSC Service Utility questions & answers

Resets the Epson printers and restores their functionality
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Question by Guest
1 view
November 3, 2024
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Question by Ali Mohammed
305 views
June 13, 2022

My Epson stylus photo RX640 is listed supported by V4.30 of SSC utility but it did not rest the waste ink counter an error message that printer off or some other problems!!! the printer was on

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Answer by Ashish Bajaj

It is recommended to check if the printer driver is correctly installed and updated. Additionally, try restarting both the printer and the computer and run the SSC utility again. If the issue persists, it is best to contact SSC utility support for further assistance.

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Answer by Pete Clapp

SSC Service Utility is not compatible with your Epson SX100 printer. You can check the entire supported printers models on SSC Localization Group official web page.

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Question by Guest
785 views
March 19, 2010

I'm receiving an error from Epson Stylus Photo R390 printer. It tells me to check the documentation. I have SSC Service Utility version 4.30 but I can't use it with my model. Can you help?

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Answer by Dan Angel

Unfortunately, as you can see on the official web page, SSC Service Utility is not supported by Epson Stylus Photo R390 printer. If you no longer have the documentation that will help you to solve the issue, you can download it from Epson Manuals & Documentation page. Also, there is an online troubleshooting guide available that will help you solve all major issues. If you need to reinstall the drivers or some software, you can acquire them from Epson Drivers & Software section.

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Question by Mrcoffee
646 views
May 17, 2011

Is there a setting on version 4.3 that will reset all the cartridges on the Epson TX700W. I have owned previous Epson printers but this is the worst of the worst printers ever made. In 12 months it has cleaned and churned its way through 100+ cartridges for printing 1-2 documents a fortnight. Yes i have been tempted to throw it through Epson's HO window. I desperately need to reset colors as i only now print in B&W, yet it chews color cleaning. Please can someone help, Please I need to urgently print 12 pages in Black but cannot print due to Cyan supposedly being out which it is not.

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Answer by giugno

Try the TX700W adjuster program to reset the catriadge counter.

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Question by Guest
546 views
February 23, 2014

I have Epson Stylus DX3850, and I cannot reset ink level with this program. Only yellow ink cartridge is fixed and I cannot use the printer. Please, give me a solution!

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Answer by Sean Hill

Although the printer is supported and marked as recognized, it's actually impossible to use it to reset ink status. Instead, click on Ink Freeze and then hot swap with newly refilled tanks and it will work this way.

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Question by SHUNJI_y
326 views
February 28, 2018

I have installed SSC Service Utility 4.30. Why I can't use it for my Epson PX-G920(Japan) printer?

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Answer by Sean Hill

You can't use the SSC Service Utility with the Epson PX-G920 (Japan ) because this device is unsupported. As far as I know, the SSC Service Utility has an option that allows you to use it with unsupported devices, but I wouldn't recommend it since it's an experimental feature that wasn't meant to offer expected results, therefore you should wait until the developers of the SSC Service Utility will implement the required functions.


Also, they recommend on their website to send an email if you want support for a device. Access their page to learn more about it.

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Question by Rahim
312 views
November 8, 2017

I want to reset my ink cartridge chips on the Epson T5000 (tracer). Matte black is under the ref: t6935.

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Answer by Sean Hill

You are trying to reset the chips on an unsupported device. According to this list, the T5000 isn't among the supported versions, but I know that you can test it even if it says unsupported. The software has a function that allows you to do that.


Download the SSC Service Utility, then use the built-in main menu bar to select the unsupported chip option and then proceed.

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Question by Guest
217 views
August 6, 2020

I install it and the counter protecction it is dissable

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Answer by Saumya Sharma

Yes, the "SSC Service Utility" can work with the Epson Eco Tank L1300. Installing it should disable the counter protection feature.

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